Enquiries straight into your CRM
Create or match contacts, capture enquiry context and assign follow-up without copying messages between tools.
Business systems · UAE & international projects
WhatsApp automation & custom workflows in Dubai
Automate enquiries, bookings and follow-ups with custom workflows connecting WhatsApp to your business systems.
01Receive the enquiry02Create the CRM record03Plan the follow-up
Example: connect WhatsApp enquiries to your sales pipeline.
Platforms we can connect
Your scope
From a WhatsApp message to a business action
A WhatsApp enquiry creates a CRM lead, assigns a teammate and schedules the next step.
We build the workflow around your tools, business rules and approvals.
What you can build
WhatsApp integration use cases
Bookings and customer updates
Connect appointment requests and order updates to your systems, with confirmation only after the action succeeds.
AI assistance with human handoff
Answer supported questions, collect useful details and pass the conversation to your team when needed.
Choose your approach
What should your WhatsApp integration do?
| Approach | A good fit when… | What to consider |
|---|---|---|
| Connect WhatsApp to your CRM | Capturing enquiries, matching contacts and assigning follow-up to a sales or support team. | Your CRM and messaging setup determine how conversation history, ownership and replies can be shared. |
| Automate a customer workflow | Appointment requests, service updates and follow-up linked to events in your business systems. | Message permissions, supported interfaces and failed-action recovery must be designed into the workflow. |
| Add an AI assistant | Answering supported questions, collecting enquiry details and handing structured context to a person. | The assistant needs approved knowledge, clear action limits and ongoing checks of real conversation outcomes. |
Budget & planning
What determines WhatsApp integration cost?
Scope depends on the channels, systems and conversation flows. Messaging, provider, model and hosting charges are separate from implementation.
- Existing setup: account readiness, messaging provider, team inbox and available CRM interfaces.
- Workflow depth: contact matching, routing, bookings, approved messages and human handoff.
- AI and operations: knowledge sources, evaluations, usage volume, monitoring and failed-action recovery.
Delivery
From setup to handover.
Map the conversation
Agree channels, customer permissions, team responsibilities and the systems each conversation should update.
Connect and automate
Build custom workflows that create records, assign tasks and trigger updates, with staff takeover when needed.
Test the whole handoff
Check repeated messages, failed actions and transfers before rollout; document monitoring and ongoing ownership.
WhatsApp integration FAQs
Can you connect WhatsApp to our existing CRM?
Yes, where supported interfaces exist. Contact matching, conversation access and assignment rules determine the connector or custom integration.
Can an AI assistant answer questions and qualify enquiries?
Yes. It can answer from approved information, collect details and structure enquiries. We test its limits and provide human handoff.
Can you automate customer follow-up on WhatsApp?
Yes, using permitted message types and customer permissions. Opt-outs, replies and human takeover stop or change follow-up as agreed.
Explore further
Related services
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